IN STEP BEHAVIORAL HEALTH, S.C.
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Prepare For Your Call

During the first call, the In Step staffs ask you some preliminary questions. In order to expediate the scheduling process, please ensure that the following information can be provided :

  1. Demographic information such as address, email, date of birth, phone number
  2. Are you seeking an appointment with a specific Clinician? To see the current clinicians' bios at In Step please click here.
  3. How did you hear about In Step?
  4. The name of your primary care physician.
  5. If you are insured, please make your insurance card accessible.
  6. Reasons for seeking treatment.
  7. In Step offers in-office (in person) as well telehealth (online) appointments. What type of appointment would you prefer?
  8. Billing information such as credit card information. Please note that prior to schedule an appointment, a $50 new patient's fee will be collected and credited to your account.

Screening Questions:

In addition, the following screening information will be requested during the initial contact:
  • ​Are you coming for a hospitals or step-down unit?
  • Have you ever been hospitalized during the past year? If yes, please provide us with the reason.
  • Are you currently with a Therapist? If yes, please provide us with his/her name.
  • Are you currently on any psychotropic medication? If yes, please list your medications.

​In Step Behavioral Health

1024 W Main Street, St. Charles IL 60174

​Phone: (630) 262 - 2640
Fax:     (630) 262 - 2645

​M:   8:30 am - 5:00 pm
T:    8:30 am - 5:00 pm
W:   8:30 am - 5:00 pm
Th:  9:00 am - 6:30 pm
F:    9:00 am - 2:00 pm
​Sat: 9:00 am - 12:00 noon
​​Some therapists offer extended hours, including evenings and weekends beyond those posted.  Please contact the office to inquire.

Prescription refill requests are accepted during office hours only and will  be processed within 3 business days.



NOTE: Patients with urgent or life threatening situations should ​call 911 or go to the nearest emergency room.​​
click here for directions
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© 2023 In Step Behavioral Health, S.C.-  All rights reserved.
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