How to Schedule Your First Visit
Three simple steps to getting connected with our clinical team.
Call Our Office
Contact us at (630) 262-2640. If our receptionist is with another patient, please leave your name, phone number, and best times to reach you.
Intake Phone Call
An intake coordinator will return your call to ask a few routine questions, verify your insurance information, and schedule your initial appointment.
Confirmation & Prep
Our office staff will contact you 1 to 3 days prior to confirm your appointment and remind you of required registration materials.
First Visit Checklist
Please prepare the following items prior to your initial appointment to ensure smooth processing.
Arrive 15 Min Early
Allows time for processing paperwork before seeing your provider.
Registration Packet
Completed forms downloaded from our patient portal/site.
Government Photo ID
Valid driver's license or state identification card.
Insurance Card
Physical card needed for direct insurance verification and billing.
Insurance & Referrals
We accept a wide variety of insurance plans, Medicare, and self-pay options. It is important to verify directly with your provider that In Step participates in your specific network plan.
In most cases, a referral is not required. However, if your insurance plan mandates one, please contact your primary care physician prior to scheduling.
Prior Authorization
It is the patient's responsibility to obtain any required prior authorization from their insurance carrier before the initial appointment.
If you have questions regarding coverage or billing policies, our intake office is available to assist you during normal administrative hours.
Cancellation Policy Notice
In Step requires at least 24-hour advance notice for any appointment cancellation or rescheduling. Late cancellations or no-shows impact clinical care availability and may incur a $350 policy fee for the initial appointment or a $150 policy fee for regular therapy or medication management appointments.
