Appointments
Please call (630) 262-2640 to schedule your first appointment. If our receptionist is unable to take the call, please leave your name, some good times to reach you and your phone number. Our intake coordinator will call you back and ask some simple questions and schedule your appointment.
Please note that it is your responsibility to obtain prior authorization from your insurance carrier, if it is required.
Once you schedule your appointment, we ask that you arrive 15 minutes before your appointment to complete your registration paperwork.
Additional important points:
Getting the most from your visit with the care provider. While bringing the completed form with you can save time in our waiting room, mailing it to us ahead of your appointment will enable your care provider to review the information prior to seeing you.
We do not overbook appointments and we normally run on time. Therefore, if you are unable to keep your appointment we ask that you call us by noon the previous day (Monday appointments must be cancelled by noon the previous Friday). The cancellation policy is necessary in order to allow us to fit other patients into the schedule.
ISBH requires 24-hour notice for cancelation of your appointment. New Evaluation patient who is a No Show for the first visit will be charged in full. This fee is not insurance reimbursable.
All No Show or Late Cancelations will result in the following fees:
Late Arrivals. Please notify ISBH if you will arrive more than 10 minutes late for an appointment.
Messages may be left on using our 24-hour voicemail after business hours (listed below). Due to HIPAA regulations, our office staff will only talk to the patient directly about appointment and billing issues.
Please call (630) 262-2640 to schedule your first appointment. If our receptionist is unable to take the call, please leave your name, some good times to reach you and your phone number. Our intake coordinator will call you back and ask some simple questions and schedule your appointment.
Please note that it is your responsibility to obtain prior authorization from your insurance carrier, if it is required.
Once you schedule your appointment, we ask that you arrive 15 minutes before your appointment to complete your registration paperwork.
Additional important points:
- In most cases you do not need a referral to set up an appointment. However, if your insurance plan requires this, make sure that you call your insurance company before you set up your first appointment.
- We accept a variety of insurance plans, Medicare and self-pay. It is important to check with your insurance provider to make sure that we participate in your insurance plan if you want us to bill that company directly.
- Our office staff will contact you to confirm the first appointment two to three days before your appointment. If we are unable to confirm the appointment, we will have to cancel it in order to accommodate other patients who are waiting to be seen.
Getting the most from your visit with the care provider. While bringing the completed form with you can save time in our waiting room, mailing it to us ahead of your appointment will enable your care provider to review the information prior to seeing you.
We do not overbook appointments and we normally run on time. Therefore, if you are unable to keep your appointment we ask that you call us by noon the previous day (Monday appointments must be cancelled by noon the previous Friday). The cancellation policy is necessary in order to allow us to fit other patients into the schedule.
ISBH requires 24-hour notice for cancelation of your appointment. New Evaluation patient who is a No Show for the first visit will be charged in full. This fee is not insurance reimbursable.
All No Show or Late Cancelations will result in the following fees:
- $110 fee for medication management visits
- $140 fee for Psychotherapy visits
Late Arrivals. Please notify ISBH if you will arrive more than 10 minutes late for an appointment.
- Late arrivals for a medication management appointment may require a reschedule.
- Late arrivals for psychotherapy may reduce your session time.
Messages may be left on using our 24-hour voicemail after business hours (listed below). Due to HIPAA regulations, our office staff will only talk to the patient directly about appointment and billing issues.
