After Hours Charges

After Hours Charges

After hours messages sent to Dr. Srinivas Rao, Martin Mika, APN and Pollyanna Vujovic, MSN, FNP will be responded to generally within one hour and may incur a fee. Here are a few examples you may want to consider before sending a message:

Suspected side effects of a new medication or medication change are, in most cases, assessed without cost.
Extended conversations may lead to a telephone consult charge.
Urgent medication refills due to foreseeable circumstances (such as a vacation) will likely lead to a service fee.

Charges will be incurred at the sole discretion of Dr. Rao, Martin Mika, APN and Pollyanna Vujovic, MSN, FNP.

As always, for life threatening situations or emergencies call 911 or visit the nearest Emergency Room.

In Step Behavioral Health

Leroy Oakes Business Center
2455 Dean St., Unit 3G
St. Charles, IL 60175

Office Hours

Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 9:00 AM - 6:30 PM
Friday 9:00 AM - 2:00 PM
Saturday 9:00 AM - 12:00 PM

Contact Numbers

(630) 262 - 2640 Phone
(630) 262 - 2645 Fax
(630) 443-4664 Billing

Some therapists offer extended hours, including evenings and weekends
beyond those posted. Please contact the office to inquire.

NOTE: Patients with urgent or life threatening situations should
call 911 or go to the nearest emergency room.

Prescription refill requests are accepted during office hours
only and will be processed within 3 business days.